High-quality products tailored for wholesalers and distributors worldwide.
China Loong Transporting Co., Ltd. provides transportation and logistics services for domestic and cross-border shipments. Our services include road freight, full truckload and LTL shipping, container transport, air and rail freight agency services, cold-chain transportation, oversized cargo transport, warehousing and delivery, and other cargo-specific solutions. The following terms explain our standard inquiry, quotation, order confirmation, payment, operational preparation, shipment, and after-sales process.
To request a quotation, please provide complete shipment information so that we can evaluate the cargo, route, vehicle requirements, handling conditions, and applicable regulations. The information normally required includes:
Customers are responsible for providing accurate and complete cargo information. Material changes to the cargo, route, weight, dimensions, packing, schedule, or regulatory status may require a revised quotation and transport plan.
After reviewing the inquiry, China Loong Transporting Co., Ltd. will recommend a suitable service plan according to the shipment details. The plan may involve full truckload, LTL freight, container road transport, cross-border road freight, air freight, rail freight, multimodal transportation, cold-chain service, special equipment, or warehousing and delivery coordination.
Our quotation may consider the route, cargo type, chargeable weight or volume, vehicle or container requirements, loading and unloading conditions, delivery schedule, fuel and road costs, customs-related procedures, storage, special handling, and other services requested by the customer. Unless otherwise stated, additional services or third-party charges that cannot be confirmed in advance will be communicated separately.
Quotations are based on the information available at the time of issue. Rates and service availability are subject to confirmation because transportation costs may change according to route conditions, capacity, seasonal demand, regulatory requirements, and the final cargo details.
An order is considered confirmed only after both parties have agreed on the service scope and China Loong Transporting Co., Ltd. has issued or accepted the relevant booking document, quotation, service order, contract, pro forma invoice, or other written confirmation.
Before confirmation, both parties should verify the following details:
Any requested change after booking confirmation is subject to operational feasibility. Changes may affect the price, schedule, equipment allocation, route, and applicable third-party charges.
Payment arrangements are confirmed according to the order value, service scope, route, shipment frequency, and agreed commercial terms. Depending on the order, payment may be required before vehicle dispatch, before cargo release, against agreed billing documents, or according to other written terms accepted by both parties.
Payments should be made to the account stated in the official invoice or payment instruction issued by China Loong Transporting Co., Ltd. Bank charges, currency conversion costs, taxes, duties, and other transaction expenses will be handled according to the confirmed order terms.
If additional costs arise because of inaccurate cargo information, waiting time, failed collection or delivery, route changes, storage, inspection, customs procedures, special permits, redelivery, or other circumstances outside the original service scope, we will provide supporting information and request confirmation where reasonably possible.
After the order and payment arrangements have been confirmed, we will coordinate the required vehicle, container, carrier, warehouse, route, and handling resources. For specialized shipments, additional checks may be required before dispatch. These may include cargo photographs, packaging confirmation, temperature instructions, loading plans, equipment suitability, hazardous-goods documents, oversized-load information, or site access conditions.
For custom packing, palletizing, crating, labeling, consolidation, or warehousing services, the specifications must be approved before work begins. Where appropriate, progress updates, photographs, document copies, or loading information may be provided for confirmation.
Operational checks are performed according to the agreed service requirements and the visible condition of the cargo at handover. Customers should ensure that the goods are ready on time, properly identified, legally transportable, and packed to withstand the normal conditions of the selected transportation method.
The customer should disclose any special packing or handling requirements before the quotation is confirmed. Standard transport service does not automatically include export packing, wooden cases, pallets, internal cushioning, waterproof protection, temperature-control packaging, loading labor, cranes, forklifts, or other special equipment unless these items are included in the confirmed service scope.
When the customer is responsible for packing, the packaging must be suitable for the cargo’s weight, shape, fragility, route, handling method, stacking conditions, and expected transit environment. Fragile goods, machinery, drums, bagged cargo, fresh food, pharmaceuticals, valuable goods, and oversized equipment may require specific protection, labels, securing methods, or documentation.
At pickup, the cargo quantity and apparent external condition may be recorded on the handover document. Any visible packaging damage or discrepancy should be noted before loading whenever practical.
Transportation will be arranged according to the confirmed route and service plan. The selected method may include intra-city delivery, inter-city trunk transport, long-distance road freight, container transport, air or rail freight agency service, cross-border shipping, or a multimodal solution.
Pickup and delivery times are estimates unless a specific arrangement has been confirmed in writing. Actual transit may be affected by traffic, weather, inspections, customs procedures, border conditions, carrier schedules, public restrictions, equipment availability, consignee readiness, and other operational factors.
The consignee should be available to receive the shipment and should provide suitable access, labor, and unloading equipment where required. Waiting time, storage, redelivery, address changes, or unsuccessful delivery may result in additional charges, subject to the circumstances and the confirmed terms.
For cross-border, bonded, air, rail, or multimodal shipments, the customer must provide accurate commercial and customs documents. Product descriptions, declared values, tariff information, licenses, certificates, permits, and other required documents must comply with the laws and regulations of the origin, transit, and destination locations.
Hazardous, controlled, prohibited, counterfeit, undeclared, or restricted goods must not be tendered without prior written disclosure and acceptance. Hazardous goods require the correct classification, packaging, labels, safety data, and transport documents. We may refuse or suspend a shipment if the cargo information is incomplete, inaccurate, unsafe, or non-compliant.
Cargo insurance is not assumed to be included unless it is specifically stated in the quotation or order confirmation. Customers should inform us before booking if insurance support is required and provide the cargo description, commercial value, packing details, route, and other information requested by the insurer.
Any liability for loss, damage, delay, or additional expense will be handled according to the confirmed contract, applicable transport documents, relevant laws, and the circumstances of the shipment. Customers should retain invoices, packing lists, photographs, handover records, and other evidence related to the cargo.
Order changes or cancellation requests should be submitted in writing as early as possible. Charges already incurred for vehicle allocation, carrier booking, storage, permits, customs work, special equipment, packing, loading resources, or other committed services may remain payable.
If a delay or service adjustment becomes necessary, China Loong Transporting Co., Ltd. will communicate the available information and coordinate a practical next step. Revised costs or schedules will be confirmed according to the actual circumstances and the services required.
The consignee should inspect the number of packages and the visible condition of the cargo at delivery. Any apparent shortage, damage, or packaging issue should be recorded on the delivery document and reported promptly, together with clear photographs and relevant shipment references.
For concealed damage or other service concerns, please contact us as soon as reasonably possible and provide the booking number, transport documents, cargo details, photographs, invoice, packing list, and a description of the issue. We will review the available records, coordinate with the relevant operational parties, and communicate the proposed handling process.
China Loong Transporting Co., Ltd. also supports follow-up planning for repeat shipments, route optimization, store replenishment, return logistics, warehousing and delivery, and other ongoing transportation requirements. Commercial terms for long-term cooperation will be discussed according to shipment frequency, cargo characteristics, routes, and service requirements.
By confirming a booking or instructing us to proceed, the customer confirms that the shipment information is accurate and that the agreed quotation, service scope, payment arrangement, and operational requirements have been reviewed. If a separate signed contract or written order confirmation contains specific terms, those specific terms will apply to the relevant shipment.
China Loong Transporting Co., Ltd. supplies integrated freight and cargo transportation solutions, including road, air agency, multimodal, cold-chain, cross-border, and special cargo services. OEM, ODM, and customized logistics plans are available for different shipping requirements.